1. Q:How do I contact you if I have questions ?
You can contact us via the online message. All inquiries are answered within 12 Hours. If you have not heard from us, please check your Spam Mail.
2. Q: What is payment?
Credit card is accepted. You can pay with credit card online directly.
3.Is it safe to use my credit card?
It is safe to use your credit card. As our secure socket layer(SSL)software is the industry standard and the best software for e-commerce transaction. It will encrypt your credit card number and the detailed information.
4. Q: Will I receive the product in the photo?
Yes, what you order is what you get.
5.Q: Why newmagista.com sell soccer shoes that is not in stock?
Once order is paid we send your order to the warehouse to get process. If your items are not in stock, warehouse will notify us and we will send you an email to replace or refund your order. It is very difficult to know exactly what items is stock because of our products inventory change every day. In the store once you buy a product the inventory count change by it self once you take something off the shelf. But website it is hard to change stock or not stock every few hours.
6. Q: I made a mistake on my order, how do I change it?
Please email us with your order number as soon as possible, it must be before we shipping, so we can adjust your order.
7. Q: How long will it take to receive my order?
On average, we will get process your order as soon as possible,and about seven business days to receive your order. Some items will arrive soon and some may arrive a little later. Please be patient.
8 Q: What if I don't receive my order within the promised time period?
PLEASE EMAIL US! We are not here to steal anyone's money. Items are usually sent out the next day and don't usually take the full amount of time we promise. Also keep in mind that mail might take a few extra time around any major holidays. If you haven't received your item within 7-15 business days please make sure you e-mail our customer support team so we can straighten out the issue immediately.